Gift Voucher FAQ

Info

Gift Voucher Commonly Asked Questions

Howto: Redeem Gift Vouchers Online

  1. Can I give my gift voucher to a friend? Yes of course you can.
  2. How long does my gift voucher last? Until the gift voucher is used or 3 years has gone past since it's purchase date. Please ask us for exceptions to the time limit.
  3. Can I purchase a gift voucher for my friend for Christmas or their Birthday? Yes, we can even print it and send it to their address. Please click to order a Daleys Nursery Gift Voucher Online. Postage to anywhere in Australia is free.
  4. I want to order more plants than the price of my gift voucher, how can I pay the difference? On the Secure Checkout page please select from the Payment method drop down menu Use my Gift Voucher then enter your gift voucher details. Following this please select another payment method such as visa or cheque.
  5. Can I use the gift voucher in person? Yes
  6. At the checkout it asks for the gift voucher number where is this? When looking at the gift voucher this number is on the far left.
  7. When I go to redeem the voucher it says Incorrect: Re-enter in the voucher number box? This is more then likely because the voucher number is wrong or because the voucher has already been used. Please contact us for help.
  8. Can I Pre Purchase items using a Gift Voucher or buy plants not in stock?Gift Vouchers can only be used for plants after they have become available for purchase and are in stock. If you wish to pre purchase a plant not yet in stock you can still do this however you can not apply the gift voucher to the order until you receive an email notifying you that the pre purchase was a success and it is now in stock and ready to be sent. You can then use this email to add the Gift Voucher to your order and add to this order other in stock plants. If a refund is applicable it will be applied against the payment method at this time. ( Pre Purchase FAQ)
  9. Can I purchase a gift voucher with a gift voucher? No
  10. I could not find an answer to my question Please contact us and we will be happy to answer any questions you may have.

 

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