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Frequently Asked Questions (FAQ)

How will my plants arrive? Click to watch a video.
How much is freight for my order? Freight is calculated automatically online depending on your Postcode, Please add the plants and then enter your postcode to see the total freight for your order. Our preferred frieight company is Fastway Couriers and Star Track Express.
Do you charge a handling fee? Yes, But when all your plants are above $100 the handling fee is FREE. Otherwise it is a small fee. Learn More
What do our customers say about us?Please read our Testimonial Page
Not all the plants I want are available. Can you hold my order until they are?
No, But we can notifiy you when they are ready for sale. Just do a fruit tree search and put your email address and mobile phone down to be notified the moment they are ready. We can not put plants aside due to selling our plants when they are the correct age and height to be sent by freight and planted by you. It may take months for a wish list of plants to be available all at once and by this time some of the existing plants ordered may not meet the quality and standards we have in place.
Can I prepurchase the trees I want? Yes, we do have a prepurchase option for many plants that are not available, this will be displayed beside the product on the appropriate web page and is very simple to process, click on the prepurchase option and follow the prompts. ( Full Pre Purchase Details )
What plants will suit where I live?The first way is to type your postcode into Australia plants - Most Popular -- OR -- Select by climate (Frost) and specs (dwarf, pollination, height etc) with our Choosing Fruit Trees page.
Can you send to Western Australia?Yes, we can send to WA, there are freight and quarantine costs on top of the cost of the plants which will be calculated automatically online. The distance between Northern NSW and WA is also a consideration when placing your order as this does involve a risk due to the distance. We do our best to minimise this risk by taking great care when we pack your trees. We send to WA every couple of months, see FAQ 2 for calculating your freight.
What happens if my plants are damaged in transit?
95% of plants arrive in great condition to our customers. In some cases the plants may be damaged and Daleys will act in good faith to advise you on revitalising the damaged plant or offer a discount or gift voucher on your next purchase.
How big are the trees? All our trees are grown in 140 mm or 175mm pots, the boxes we ship our plants in are 80 or 90 cm tall and all our tree must fit within these boxes to be shipped out. If necessary trees will be tip pruned before shipping, this initiates the formation of new buds which will help with the successful establishment of your fruit trees.
Do you sell Gift Vouchers? Yes please click to order a Daleys Nursery Gift Voucher Online. Postage to anywhere in Australia is free. Gift Voucher Commonly Asked Questions
I have placed my order, when are you likely to process it and when will it arrive? Orders are picked and packaged on Mondays and Tuesdays and perhaps Wednesdays so that your order is sent by courier and will arrive at your place usually within 2-3 days. This is so your plants will not have to be stored over the weekend and will arrive in better condition.
Is there a way to Not pay Freight and Handling Daleys nursery supplies retail nurseries across Australia. Please contact your closest nursery and ask them to order the fruit trees you require or you could of course visit us.
Can you grow large quantities of the same plant for me?
Please contact us regarding your requirements, Please realise we will require a deposit.
Do you send overseas? No, www.tropicalfruitnursery.com is in Miami and has a similar range.
How secure is it to order using your Online Nursery? Daleys nursery uses the latest security so you can feel safe giving us your credit card information for your order such as a 128 bit https connection. If you would rather give us your credit card over the phone just select this method and we will personally ring you up. Otherwise you can use cheque, money order or direct deposit.